Privacy Policy

1. Information We Collect

Information You Provide Directly

We may collect information that you voluntarily provide when you:

• Request a free digital bottle mockup
• Request pricing or a custom quote
• Upload your logo or label artwork
• Contact us by phone, email, website form, or social media
• Ask about products, quantities, delivery, or recurring orders
• Place or discuss an order
• Subscribe to marketing communications, where available

This information may include:

• Full name
• Email address
• Phone number
• Company or organization name
• Country
• State or province
• Delivery location or address
• Business type
• Estimated order quantity
• Required delivery date
• Bottle and label preferences
• Logo, artwork, design files, or other uploaded materials
• Messages, instructions, and additional order details

AYN Water’s website currently includes forms that request customer contact details, location, business type, estimated order quantity, uploaded logo files, and additional project information.

Order and Transaction Information

When you discuss or place an order, we may collect information such as:

• Products requested
• Number of cases or pallets
• Pricing and quote details
• Billing and delivery information
• Artwork approvals
• Production instructions
• Delivery requirements
• Customer service communications
• Order and payment status

Payment information may be processed by a third-party payment provider. AYN Water may not directly receive or retain complete payment-card details when payment is handled through an external processor.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, server logs, pixels, or similar technologies.

This information may include:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• Time spent on the website
• General geographic location
• Links or buttons selected
• Website performance and error information

We may combine automatically collected information with other information when permitted by law.

2. How We Use Your Information

AYN Water may use personal information to:

• Respond to enquiries
• Prepare free digital bottle mockups
• Create custom quotes
• Review logos and label artwork
• Communicate about design revisions and approvals
• Process and manage orders
• Coordinate production and delivery
• Confirm quantities, destinations, and timelines
• Provide customer support
• Maintain customer and order records
• Improve our website, products, and services
• Monitor website performance and security
• Prevent fraud, misuse, or unauthorized activity
• Send service-related communications
• Send promotional communications when permitted
• Comply with legal, tax, accounting, and regulatory obligations
• Protect the rights, property, and safety of AYN Water, our customers, and others

We may also use aggregated or de-identified information for business analysis, reporting, and service improvement.

3. Free Mockup and Artwork Uploads

When you upload a logo, design, image, or other artwork, you confirm that you have the authority to provide and use that material.

AYN Water may use submitted artwork only as reasonably necessary to:

• Prepare your requested bottle mockup
• Develop or revise your custom label
• Communicate with you about the design
• Produce your approved order
• Maintain relevant project and order records
• Resolve customer service, quality, or legal issues

Submitting artwork does not transfer ownership of your logo or intellectual property to AYN Water.

Please do not upload confidential, unlawful, infringing, or highly sensitive material.

4. Cookies and Similar Technologies

AYN Water may use cookies and similar technologies to operate and improve the website.

These technologies may be used for:

• Essential website functionality
• Form operation and security
• Remembering website preferences
• Website traffic measurement
• Performance analysis
• Fraud prevention
• Marketing and advertising measurement
• Understanding how visitors interact with the website

Some cookies are necessary for the website to function. Other cookies may be optional, depending on the technologies used and the visitor’s location.

You may control or delete cookies through your browser settings. Disabling cookies may affect certain website features or forms.

Where required by applicable law, we will request consent before placing non-essential cookies.

5. Analytics and Advertising Services

We may use third-party analytics, advertising, or measurement services to understand website usage and evaluate marketing performance.

These providers may collect information through cookies, pixels, device identifiers, or similar technologies. Their handling of information is governed by their own privacy policies.

Depending on the services enabled on the website, these providers may include:

• Website hosting and security providers
• Web analytics providers
• Search and advertising platforms
• Social media platforms
• Email and customer communication services
• Form and file-upload services

AYN Water does not control the privacy practices of independent third parties.

6. How We Share Information

AYN Water does not sell personal information for money.

We may share information with trusted service providers and business partners when reasonably necessary to operate our business, including:

• Website hosting providers
• Website developers and technical support providers
• Form and file-storage providers
• Email and communication platforms
• Payment processors
• Label designers and printing partners
• Bottle manufacturing and production partners
• Shipping, courier, freight, and delivery providers
• Analytics and advertising providers
• Accounting, legal, insurance, and professional advisers
• Fraud prevention and cybersecurity providers

These parties may access information only as needed to provide their services or meet legal obligations.

We may also disclose information:

• With your consent or at your direction
• To comply with applicable laws or legal processes
• To respond to lawful government requests
• To enforce our agreements and policies
• To protect AYN Water, our customers, or others
• To investigate fraud, security incidents, or misuse
• During a merger, acquisition, financing, restructuring, sale, or transfer of business assets

7. Cross-Border Processing

AYN Water serves customers in the United States and Canada. Personal information may be processed or stored in a country other than the country in which it was collected.

For example, information submitted by a Canadian customer may be processed through service providers located in the United States or another jurisdiction.

Privacy and data-protection laws in those jurisdictions may differ from those in your location. When required, we take reasonable steps to use appropriate contractual, administrative, and security safeguards.

8. Data Retention

AYN Water retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the enquiry or order
• Whether an active customer relationship exists
• Production and delivery requirements
• Contractual obligations
• Recordkeeping requirements
• Tax, accounting, insurance, and legal obligations
• Fraud prevention and dispute resolution needs

Logos, artwork, mockups, communications, and order records may be retained to support future or recurring orders unless deletion is requested and continued retention is not legally or operationally required.

9. Data Security

AYN Water uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no website, email system, file upload, database, or electronic transmission can be guaranteed to be completely secure. You provide information electronically at your own risk.

Please contact us promptly if you believe information submitted to AYN Water has been compromised.

10. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain uses of information
• Request information about how your data is collected or shared
• Request a portable copy of certain information
• Opt out of certain marketing communications
• Lodge a complaint with an appropriate privacy regulator
• Receive equal service and pricing without unlawful discrimination for exercising privacy rights

These rights are not absolute. AYN Water may retain or continue using information when permitted or required by law.

To submit a privacy request, email sales@aynwater.com with the subject line Privacy Request.

We may need to verify your identity before completing a request. Authorized representatives may be required to provide evidence that they are permitted to act on your behalf.

AYN Water’s current website lists sales@aynwater.com, USA phone (407) 364-0568, and Canada phone (416) 477-8748 as customer contact details.

11. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

Depending on your state and whether the relevant law applies to AYN Water, these rights may include:

• Knowing the categories of personal information collected
• Knowing the purposes for which information is used
• Knowing the categories of third parties receiving information
• Requesting access, correction, or deletion
• Opting out of certain targeted advertising
• Opting out of the sale or sharing of personal information
• Limiting certain uses of sensitive personal information
• Appealing the denial of a privacy request

AYN Water does not knowingly sell personal information for monetary compensation. However, some analytics or advertising technologies may be considered “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws, depending on how those terms are defined.

Where required, visitors will be provided with an appropriate method to manage applicable privacy choices.

12. Canadian Privacy Rights

Canadian customers may request access to or correction of personal information under applicable Canadian privacy laws.

Where consent is required, you may withdraw your consent to certain uses of personal information, subject to legal, contractual, and operational limitations.

You may also ask questions about:

• Why information was collected
• How it is being used
• Whether it has been shared
• How long it will be retained
• How to submit a complaint

Privacy requests may be sent to sales@aynwater.com.

13. Marketing Communications

AYN Water may send promotional emails, product information, offers, follow-up messages, or other marketing communications when permitted by law.

You may unsubscribe by:

• Using the unsubscribe link in an email, where available
• Replying with an unsubscribe request
• Contacting us at sales@aynwater.com

Even after opting out of marketing, you may continue receiving non-promotional communications concerning enquiries, quotes, mockups, artwork approvals, orders, payments, production, deliveries, or customer service.

14. Text Messages and Telephone Communications

When you provide a telephone number, AYN Water may contact you regarding your enquiry, mockup, quote, artwork, order, delivery, or customer service request.

Marketing text messages will be sent only when permitted and when any required consent has been obtained.

Consent to receive marketing text messages is not a condition of purchasing AYN Water products. Message and data rates may apply.

You may request that marketing text messages stop by replying STOP or contacting us directly.

15. Children’s Privacy

The AYN Water website and services are intended for businesses and adults.

We do not knowingly collect personal information from children under 13 in the United States or from minors below the applicable age of consent in other jurisdictions.

If you believe that a child has submitted personal information, contact us so we can review and, where appropriate, delete it.

16. Third-Party Websites and Social Media

The website may contain links to social media platforms, payment providers, shipping providers, or other third-party websites.

AYN Water is not responsible for the content, security, availability, or privacy practices of third-party services. Review the privacy policy of each external service before submitting information.

Interactions with AYN Water through Facebook, Instagram, TikTok, LinkedIn, Google, or other platforms may also be governed by the privacy terms of those platforms.

17. Business Customer Responsibilities

If you provide personal information about another person, such as an employee, customer, event contact, recipient, or delivery representative, you confirm that you have the authority to provide that information to AYN Water.

Business customers are responsible for ensuring that submitted logos, contact lists, artwork, messages, and other materials comply with applicable privacy, intellectual-property, advertising, and communications laws.

18. Do Not Track and Global Privacy Signals

Some browsers allow users to send “Do Not Track” signals. Because there is no universally accepted standard for responding to all such signals, our website may not respond to every Do Not Track setting.

Where required by applicable law and supported by our website technology, AYN Water may recognize legally valid browser-based opt-out preference signals.

19. Changes to This Privacy Policy

AYN Water may update this Privacy Policy to reflect changes in:

• Website functionality
• Products and services
• Data-handling practices
• Technology providers
• Business operations
• Applicable laws or regulations

The updated policy will be posted on this page with a revised effective date. Material changes may also be communicated through the website or another appropriate method.

20. Contact AYN Water

For questions, privacy requests, corrections, or complaints concerning this Privacy Policy, contact:

AYN Water
Email: sales@aynwater.com
USA Phone: (407) 364-0568
Canada Phone: (416) 477-8748
Service Area: United States and Canada
Website: aynwater.com